Hospitality Testimonials

Proud to support Isle of Man Businesses

Rosa’s Pantry

At Rosa’s Pantry  they  promise “fresh, wholesome and homemade” – and that is exactly what they deliver.  Everything is made from scratch on the premises by Rosa  in this delightful family-run  vegetarian and vegan cafe in Parliament Street in Ramsey.  Rosa and her partner Ian and their team are passionate about producing the best quality  food using  as much organic and local produce as possible.

Aware that they have some fairly robust competition for a good coffee in Ramsey,  they wanted to  provide  the best quality ethically sourced product. They don’t have a huge amount of space so were looking for something relatively compact that did not compromise on quality.

Taking advice from Dan at MannVend they installed a Sanremo Zoe espresso machine with an SR70 On Demand Grinder.  Having received extensive Barista training at MannVend, they now confidently produce consistently excellent coffee.

Ian is particularly impressed with the grinder: “It’s brilliant and really easy to use; getting the grind right is vital as this really affects the time it takes to run through the group head, which in turn affects the taste of the coffee”.

Their customers say they really love the coffee and Rosa’s Pantry will soon start using their own  bespoke organic fair-trade beans.

Rosa says the assistance and advice they have received from MannVend has been invaluable: “The service has been really great, from the initial contact to the sale and the training right through to the aftercare, everyone at  MannVend has been totally supportive. It’s great to have this level of expertise available locally, we have been really impressed.”

"It’s great to have this level of expertise available locally, we have been really impressed"

The Mannin Hotel

“The MannVend company slogan says it all – they truly are refreshment specialists. From the moment of our first enquiry, we’ve had a great working relationship with MannVend who helped us to choose the right machines and products to suit our demanding guests. Nothing has ever been too much trouble for the MannVend team and with their impeccable product knowledge and great customer service, it has been an absolute pleasure to work with them. I look forward to a very long relationship between Mannin Hotel and MannVend”

Rom Kesa – General Manager at the Mannin Hotel

"The MannVend company slogan says it all – they truly are refreshment specialists"

The Barbary Coast – Grill & Bar

When Darren Walker was planning the fit out for his new venture The Barbary Coast Grill and Bar, he already had a good idea of what sort of coffee making equipment would best suit his needs. As manager for thirteen years at the successful eating and drinking venue JAKS Bar and Steakhouse, Darren knew that the likely high demand of really good bean to cup coffee required something a bit special.

With this in mind he called in to MannVend to view the Karisma coffee machine, ably demonstrated by our sales manager Christine in our dedicated demonstration room. Time and again it has proved really helpful to our customers to be able to see a machine like this in full working order when planning such a significant investment.

This new super automatic coffee machine is dedicated to the cafe and restaurant market. The Karisma is attractive, easy to use and perfect for rapid and optimal service, ensuring a professional and consistent drink quality, cup after cup.

“We needed something that was quick and easy, but produced a really top quality drink”, Darren told us. “Experience at JAKS had shown us that it takes time to produce a good coffee from a traditional espresso machine, and that can be a problem when you have thirsty people queueing at the bar”.

Darren’s customers particularly enjoy the speciality coffees that they produce, adding flavoured syrups and even alcohol to create a great after dinner drink. “Our cappuccino is particularly good, and we get a really good froth on the top”, he told us.

Darren was pleased with the way the installation came together and all the usual construction delays that go along with a new build were happily accommodated by the team at MannVend. “Alun and Peter, the engineers from MannVend did a great job, and continue to offer back up and support if and when we need it.”

When asked if he had made the right choice, Darren said “Absolutely, it’s great!”

Mannvend also supplied Darren with a Bravilor HWA20 providing instant boiling water on tap at the bar. They offer a wide range of Birchall speciality teas and infusions, and our Sweetbird Smoothie mixes make a great base for some really exciting cocktails too.

When asked if he had made the right choice, Darren said “Absolutely, it’s great!”

Milner’s View Restaurant

James Smith knew exactly what he needed when he approached MannVend for a coffee machine for his lovely new restaurant. He runs Milner’s View at The Falcon’s Nest Hotel in Port Erin, and he knows a thing or two about coffee. He was very particular about what he wanted to offer his guests – quality was foremost, but ease of production was high on his list too.

Along with excellent coffee for his restaurant guests, he needed to provide drinks for hotel residents. The machine had to be easy to use with minimum training requirement, for use by casual bar staff when the restaurant is closed in the afternoon. It also needed to sit comfortably in a prominent situation within the gorgeous new cool blue interior décor. 

The Lavazza Pod machine fits the brief perfectly. Not only does it look great but the machine provides all the theatre of  a traditional espresso machine but without any of the hassle. Using pre-sealed capsules of freshly ground Lavazza coffee this machine produces a consistent drink quality with minimal waste. 

James told us; “We can give our customers a professionally prepared espresso without the need to grind and tamp – no mess, no waste and a great coffee every time. The coffee has an excellent crema on top – it looks really professional. Using local Cooil Brothers semi skimmed milk, the automatic milk frother gives a perfect consistency to our lattes and cappuccinos.”

James has been impressed with the service he has received from MannVend. “Dan  listened to what we wanted and offered a solution that ticks all the boxes. He has delivered exactly what he promised – a machine that produces great quality coffee that is easy to use and hassle free – it even has a self cleaning program!”

It’s quick too – James managed a magnificent 57 coffees in one hour when a coach party descended on the hotel  unexpectedly. His guests have expressed real appreciation of the quality of the drinks, the espresso being a particular hit with a party of Italians who stayed recently.

He added: “We now offer an extensive coffee menu with decaff options, flavoured syrups and speciality teas. We are in an enviable location with stunning views from our newly refurbished conservatory – it’s a perfect spot to come and enjoy a morning coffee.”

“Dan listened to what we wanted and offered a solution that ticks all the boxes. He has delivered exactly what he promised - a machine that produces great quality coffee that is easy to use and hassle free - it even has a self cleaning program!”

The Neb Cafe

Teffine Butler and her team run a very busy  establishment at the Neb Café at Tynwald Mills. The cafe is always full of activity and at peak times her customers have been known to queue out of the door and through the ladies wear department next door!

With this in mind, Teffine needed a robust coffee machine that would produce a consistently excellent drink in the shortest possible time, so quality of product and queue management were her two main priorities. 

Dan from Mannvend recommended the Sanremo Verona. With its beautiful retro design , this Italian made machine provides a uniform extraction every time with a perfectly consistent crema.

The Verona was initially installed on a trial basis during one of their busiest spells, and it immediately lived up to expectations.

Teffine is delighted with the equipment: “It is consistent, quick and reliable, and the operation of the machine is foolproof – it’s a dream, it even has an auto cleaning function”.

Her team have all undergone extensive Barista Training within the dedicated training room at MannVend, and have developed an enthusiastic and professional approach to the art of making a good coffee:   “Our customers tell us we serve the best coffee on the Island!

“The inevitable queue is now much more manageable, enabling us to devote more time to up-selling from our unique Winter Warmers menu of speciality coffees and hot drinks.

“We have had wonderful support from Dan and the team at MannVend, they have been, and continue to be, a great help”.

“The inevitable queue is now much more manageable, enabling us to devote more time to up-selling from our unique Winter Warmers menu of speciality coffees and hot drinks."

Whistle Stop Coffee Shop

Since September 2008, Judith Cain has invested much love, attention and energy into her lovely coffee shop at the Port Erin Steam Railway Station. Things get better when they are done with passion and this lovely characterful space has evolved into a delightfully busy and vibrant café.

Quality is the key here, and Judith understands that as the mainstay of their business, the coffee needs to be the best available. With that in mind, they recently chose a San Remo Verona, a professional espresso machine that combines stunning looks with reliability and top performance to enhance the business.

The beautiful retro design of the Sanremo Verona makes a bold visual statement and MannVend have provided comprehensive Barista training. This has enabled the Whistle Stop Coffee Shop team to provide their customers with a superb range of popular speciality coffees. Judith is delighted with her new espresso machine and reports that her customers have commented on the quality of their coffee.

Reliability is crucial to busy operation such as this, so Judith has taken out a maintenance and service package with MannVend, giving her year round support from a team of expert service engineers. Judith says: “The help and support from the engineers at Mannvend has been amazing, nothing is too much trouble for them and they are always really helpful.”

Their delicious menu offers sandwiches, toasties, soups, jacket potatoes and salads, breakfast items, daily specials and a mouth watering array of freshly home baked cakes. To add to this they have a special gluten-free menu along with homemade gluten-free cakes.

In addition to the supply of equipment, MannVend have also helped Judith produce her own Whistle Stop Coffee Shop branded blend of coffee for retail sale, providing a further revenue stream.

“The help and support from the engineers at Mannvend has been amazing, nothing is too much trouble for them and they are always really helpful.”

Business Benefits

Save time and money

On average, staff will take 5 minutes to make themselves a hot drink. For a company with 30 staff, this would equate to 7.5 hours downtime a day for 3 drinks per person. At £18 per hour wages, that’s £35,100 a year spent on time making drinks the traditional way...

...A drinks machine can make a delicious drink in 20 seconds.

Internal Culture

People are demanding better quality coffee, or spending time away from the business to buy it. Bringing a bean to cup machine into your working environment changes all that – and creates a place where staff can engage with each other. Morale is always improved when fresh coffee is available in the workplace.

Hassle Free

You can opt for our full servicing and supply package and we’ll take care of everything, ensuring your machine is kept clean, serviced for optimal performance and manage supplies. Or, for our smaller machines, we can offer training to keep your machine clean, although our engineers are always on call should you require technical support.

Pin It on Pinterest