Returns & Refunds
We advise that you carefully read the following returns and refunds policy before contacting us about any purchases.
- Defective, Damaged or Incorrectly Supplied Goods
Please inspect all items thoroughly before signing for delivery. If you notice any visible damage, please ensure you note this on the delivery form and sign for the items as “damaged”. For your convenience, we recommend taking photographs of any damaged items, as this will help us address your issue swiftly.
Any damaged, defective, or incorrectly supplied goods must be reported to us within 24 hours of receipt. To initiate a return, please email us at enquiries@mannvend.co.im or call 01624 613131. When contacting us, kindly include your order number so that we can locate your details quickly and efficiently.
Upon receipt of the returned goods, we will assess whether the items are indeed defective or incorrectly supplied. If we confirm this, we will offer either a replacement or a full refund, depending on your preference. Refunds will be issued using the original payment method.
MannVend Limited will cover the costs of return postage for defective or damaged items.
- Returns Process
- Returning Goods: We recommend that you return any faulty or unwanted items via a trackable delivery service, such as special or recorded delivery, and obtain a proof of posting certificate. This service is free of charge at any post office.
- Refund Processing: Once we have received the returned goods and confirmed that they meet the conditions for a return, we will process the refund promptly. The refund will be made to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
- Non-Defective Goods
We are not able to accept returns for non-defective goods.
- Contact Information
For any issues regarding returns or refunds, please contact us at:
- Email: enquiries@mannvend.co.im
- Phone: 01624 613131
We aim to resolve all issues promptly and to your satisfaction. Thank you for shopping with MannVend Limited.
Business Benefits
Save time and money
On average, staff will take 5 minutes to make themselves a hot drink. For a company with 30 staff, this would equate to 7.5 hours downtime a day for 3 drinks per person. At £14 per hour wages, that’s £27,300 a year spent on time making drinks the traditional way...
...A drinks machine can make a delicious drink in 20 seconds.
Internal Culture
People are demanding better quality coffee, or spending time away from the business to buy it. Bringing a bean to cup machine into your working environment changes all that – and creates a place where staff can engage with each other. Morale is always improved when fresh coffee is available in the workplace.
Hassle Free
You can opt for our full servicing and supply package and we’ll take care of everything, ensuring your machine is kept clean, serviced for optimal performance and manage supplies. Or, for our smaller machines, we can offer training to keep your machine clean, although our engineers are always on call should you require technical support.
